Privacy Policy

Last Updated: October 29, 2026

Lena Sabos operates this store and website, including all related information, content, features, tools, products, and services, to provide you, as a customer, with a personalized shopping experience (the "Services"). Lena Sabos is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, or disclose your personal information when you visit or use our website, make a purchase or another transaction through the Services, or otherwise communicate with us.

If there is a conflict between our Terms and Conditions and this Privacy Policy, this Privacy Policy shall prevail with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By accessing or using any of the Services, you acknowledge that you have read this Privacy Policy and agree to the collection, use, and disclosure of your information as described herein.

1. What Personal Information Do We Collect or Process?

When we use the term "personal information," we mean information that identifies you or another individual or can be directly associated with you.

Personal information does not include information collected anonymously or anonymized in such a way that it cannot be used to identify or associate the information with an individual.

Depending on how you interact with the Services, where you live, and what is permitted or required by applicable law, we may collect or process the following categories of personal information, including inferences drawn from such information:

• Contact Information: Name, postal address, billing address, shipping address, telephone number, and email address.
• Financial Information: Credit card and debit card numbers, financial account numbers, payment card information, financial account details, transaction details, payment methods, payment confirmations, and other payment-related information.
• Account Information: Username, password, security questions, account configurations, and preferences.
• Transaction Information: Items you view, add to your shopping cart or wishlist, purchase, return, exchange, or cancel, as well as your previous transactions.
• Communications with Us: Information you provide when communicating with us, including when submitting a customer support inquiry.
• Device Information: Information about your device, browser, network connection, IP address, and other unique identifiers.
• Usage Information: Information about your interactions with the Services, including how and when you access, browse, or use them.

2. Sources of Personal Information

We may collect personal information from the following sources:

• Directly from You: When you create an account, access or use the Services, communicate with us, or otherwise provide your personal information.
• Automatically Through the Services: From your device when you use our products or Services, visit our website, or through cookies and similar technologies.
• From Our Service Providers: When we engage service providers to enable certain technologies or collect and process personal information on our behalf.
• From Our Partners and Other Third Parties: When personal information is provided to us by our partners or other third parties.

3. How Do We Use Your Personal Information?

Depending on how you interact with us or which Services you use, we may use personal information for the following purposes:

3.1. Providing, Personalizing, and Improving the Services

We use your personal information to provide the Services to you.

This includes, but is not limited to:

• Fulfilling our contractual obligations to you.
• Processing payments and fulfilling orders.
• Saving your preferences and items of interest.
• Sending notifications related to your account.
• Creating, maintaining, and managing your account.
• Arranging shipping and delivery.
• Facilitating returns and exchanges.
• Enabling you to submit product reviews.
• Providing a personalized shopping experience, including product recommendations based on your purchases.

We may also use your personal information to further personalize and improve the Services.

3.2. Marketing and Advertising

We may use your personal information for marketing and advertising purposes, including:

• Sending marketing and promotional communications by email, SMS, or post.
• Displaying advertisements for products or services on our website or other websites.
• Personalizing advertisements based on items you have previously purchased, added to your shopping cart, or other activities related to the Services.

3.3. Security and Fraud Prevention

We use your personal information to authenticate your account, provide a secure payment and shopping experience, and detect, investigate, or take action against potentially fraudulent, illegal, unsafe, or malicious activities.

We may also process personal information to protect public safety and maintain the security of our Services.

If you choose to create an account, you are responsible for keeping your login credentials secure.

We strongly recommend that you do not share your username, password, or other account credentials with anyone.

3.4. Communication with You

We use your personal information to provide customer support, respond promptly to your inquiries, deliver effective Services, and maintain our business relationship with you.

3.5. Legal Compliance

We may use your personal information to comply with applicable laws or respond to lawful legal proceedings, including requests from law enforcement or regulatory authorities.

We may also process personal information to:

• Investigate or participate in civil investigations, potential or actual litigation, or other legal proceedings.
• Investigate potential violations of our Terms and Conditions or policies.
• Enforce our Terms and Conditions and policies.

4. How Do We Share Personal Information?

Under certain circumstances, we may disclose your personal information to third parties for legitimate purposes in accordance with this Privacy Policy.

These circumstances may include:

• Service Providers: We share personal information with Shopify, vendors, and other third parties that provide Services on our behalf, such as IT management, payment processing, data analytics, customer support, cloud storage, order fulfillment, and shipping.
• Business and Marketing Partners: We may share personal information with business and marketing partners that provide marketing services and display advertisements. For example, we use Shopify to support personalized advertising through third-party services based on your online activities across different merchants and websites. Our business and marketing partners process your information in accordance with their own privacy policies. Depending on where you live, you may have the right to direct us not to share your information for targeted advertising and marketing based on your activities across different merchants and websites.
• With Your Consent or at Your Request: We may share certain information with third parties when you request or consent to such disclosure, for example, to arrange product delivery or when you use social media widgets or login integrations.
• Affiliated Companies: We may share personal information with our affiliates or otherwise within our corporate group.
• Business Transactions and Legal Obligations: We may disclose personal information in connection with business transactions, such as mergers or bankruptcy proceedings, to comply with applicable legal obligations (including responding to subpoenas, search warrants, and similar requests), to enforce applicable terms or policies, or to protect or defend the Services, our rights, and the rights of our users or others.

5. Our Relationship with Shopify

The Services are hosted by Shopify.

Shopify collects and processes personal information relating to your access to and use of the Services in order to provide and improve them.

Information you submit through the Services is shared with Shopify and third parties that may be located in countries other than your country of residence to provide and improve the Services.

To protect, grow, and improve our business, we also use certain advanced Shopify features that incorporate data and information from your interactions with our store, other merchants, and Shopify.

To provide these advanced features, Shopify may use personal information collected through your interactions with our store, other merchants, and Shopify.

In these circumstances, Shopify is responsible for processing your personal information, including responding to requests to exercise your rights concerning the use of your personal information for these purposes.

For more information about how Shopify uses your personal information and the rights available to you, please review the Shopify Consumer Privacy Policy.

Depending on where you live, you may exercise certain rights regarding your personal information through the Shopify Privacy Portal.

6. Third-Party Websites and Links

The Services may contain links to websites or other online platforms operated by third parties.

If you follow links to websites that are not affiliated with or controlled by us, we recommend reviewing their privacy and security policies, as well as their other terms and conditions.

We do not guarantee and are not responsible for the privacy or security practices of such websites, including the accuracy, completeness, or reliability of the information they contain.

Information you provide in public or semi-public spaces, including information shared on third-party social networking platforms, may be viewed by other users of the Services and/or users of those third-party platforms, without restrictions on its use by us or third parties.

Our inclusion of links to third-party platforms does not imply that we endorse their content, owners, or operators unless expressly stated within the Services.

7. Children's Personal Information

The Services are not intended for use by children, and we do not knowingly collect personal information from children who have not reached the age of majority in their country of residence.

If you are the parent or legal guardian of a child who has provided us with personal information, you may contact us using the details below to request its deletion.

As of the effective date of this Privacy Policy, we have no actual knowledge that we "share" or "sell" personal information of individuals under the age of 16, as those terms are defined under applicable law.

8. Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we therefore cannot guarantee absolute security.

Information you send to us may also be exposed to risks during transmission.

We recommend that you avoid using insecure communication channels when sending sensitive or confidential information.

The length of time we retain your personal information depends on several factors, including whether we need the information to:

• Maintain your account.
• Provide the Services.
• Comply with legal obligations.
• Resolve disputes.
• Enforce applicable agreements and policies.

9. Your Rights and Choices

Depending on where you live, you may have some or all of the rights described below regarding your personal information.

These rights are not absolute and may apply only in certain circumstances. In some cases, we may decline your request where permitted by applicable law.

9.1. Your Privacy Rights

• Right of Access: You may have the right to request access to the personal information we hold about you.
• Right to Deletion: You may have the right to request that we delete personal information we maintain about you.
• Right to Correction: You may have the right to request that we correct inaccurate personal information we hold about you.
• Right to Data Portability: You may have the right to receive a copy of the personal information we hold about you and request that we transfer it to a third party under certain circumstances and subject to applicable exceptions.
• Right to Opt Out of Sale, Sharing, or Targeted Advertising: Depending on where you live, you may have the right to opt out of the "sale" or "sharing" of your personal information or object to the processing of your personal information for purposes considered "targeted advertising" under applicable privacy laws.

Please note that if you visit our website with the Global Privacy Control (GPC) opt-out signal enabled, we will, depending on your location, automatically treat this as a request to opt out for the device and browser you use to access the website.

If we can associate the device sending the signal with a Shopify account, we will also apply the opt-out request to that account.

For more information about Global Privacy Control, visit:

https://globalprivacycontrol.org/

Apart from Global Privacy Control, we do not recognize other "Do Not Track" signals that may be sent by your browser or device.

9.2. Communication Preferences

We may send you promotional emails.

You can opt out of receiving these emails at any time by using the unsubscribe option included in our emails.

If you unsubscribe from promotional communications, we may still send you non-promotional emails, such as messages relating to your account or orders.

9.3. Additional Rights for Residents of the EEA and United Kingdom

If you reside in the European Economic Area (EEA) or the United Kingdom, you may have the following additional rights, subject to exceptions and limitations under applicable local law:

• Right to Object and Restrict Processing: You may have the right to request that we stop or restrict the processing of your personal information for certain purposes.
• Right to Withdraw Consent: Where we rely on your consent to process personal information, you have the right to withdraw that consent. Withdrawing your consent does not affect the lawfulness of processing carried out on the basis of your consent before its withdrawal.

9.4. Exercising Your Rights

You may exercise these rights where indicated within the Services or by contacting us using the contact information provided below.

For more information about how Shopify uses your personal information and the rights available to you, including rights relating to information processed by Shopify, visit the Shopify Privacy Portal.

You will not be discriminated against for exercising these rights.

Where permitted or required by applicable law, we may need to verify your identity before processing your request.

In accordance with applicable laws, you may appoint an authorized representative to submit requests on your behalf.

Before accepting a request from an authorized representative, we may require proof that you have authorized them to act on your behalf. We may also require you to verify your identity directly with us.

We will respond to your request promptly in accordance with applicable law.

10. Complaints

If you have concerns or complaints about how we process your personal information, please contact us using the contact details provided below.

Depending on where you live, you may have the right to appeal our decision by contacting us or submitting a complaint to the relevant data protection authority.

For residents of the European Economic Area, a list of the relevant supervisory authorities is available through the European Data Protection Board (EDPB).

11. International Data Transfers

Please note that we may transfer, store, and process your personal information outside your country of residence.

When transferring personal information outside the European Economic Area or the United Kingdom, we rely on recognized transfer mechanisms, such as the European Commission's Standard Contractual Clauses or equivalent agreements issued by the relevant UK authority, unless the transfer is made to a country recognized as providing an adequate level of data protection.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons.

We will publish the revised Privacy Policy on this website, update the "Last Updated" date accordingly, and provide any notice required by applicable law.

13. Contact Information for Privacy Inquiries

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

Lena Sabos Nähatelier

Egghaldenstr. 60b
88138 Sigmarszell
Germany

Email: lena.sabos@hotmail.com
Phone: +49 174 9091 848